Frequently asked questions

  • Are there any commissions or hidden fees or charges?
    No. You only pay a monthly fee based on what you use. You can view all fees here.

  • Which channels does Beds24 connect to?
    We synchronise with over 60 booking channels and are preferred/premium partners with, Airbnb and VRBO/Homeaway Group and Elite partner with Expedia. For a complete list of connected channels please see here.

  • Is Beds24 available in my part of the world?
    Yes. We have customers in over 150 countries worldwide. You can use any currency and the booking page where guests make their booking is available in over 30 languages. The control panel is available in English and German. We provide partial courtesy translations into French, Greek, Spanish and Portuguese to make it easier for staff who do not speak English or German. Customer support is available in English and German.

  • How can I take payments?
    With Beds24 you can collect payments for direct online bookings at the time of the booking and send payment requests go guests which works for any booking via Stripe, Paypal, Authorize.Net, globalpayments, asiapay, pesopay, siampay, paydollar and Bitpay. If you use Stripe you can even automatically collect pending payments and automatically charge credit cards sent from OTAs.

  • How can I take bookings from my website?
    Our availability calendars, search widgets and booking page can be placed on any website. Widgets and booking page are fully customizable. This demo page shows exmples.

  • Do you charge a set-up-fee?
    No. Beds24 is designed as a self-service system. We do not charge any set up fees and you do the complete set up yourself using the self-service-tools and online help we provide.

  • How can I get support?
    We provide an extensive documentation, tutorials, videos and offer regualar webinar trainings in which all customers can participate. If you need personal assistance you can reach out to support team via our ticket support-system.

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 Airbnb preferred software partner Premier Partner   Expedia Elite partner    Homeaway VRBO preferred Software partner   Tripadvisor Premium Partner 

...It’s been 4 years since we started using Beds24 and it’s property management system made our day to day activities a lot easier while drastically reducing the workload (probably reduced 3-4h of work a day)...

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...It has a huge range of features that are continually being updated and every time I think 'wouldn't it be great if it could do...' I discover that it either already can, or they can find a way to make it happen...

Nik G. Property Manager has helped us gain a lot of time. Most of all, I love their costumer service. They answer fast and really try their best to understand the problem and bring solutions. ...

Valerie Cameron Heights

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