Frequently asked questions
Are there any commissions or hidden fees or charges?
No. You only pay a monthly fee based on what you use. You can view all fees here.
Which channels does Beds24 connect to?
We synchronise with over 60 booking channels and are preferred/premium partners with Booking.com, Airbnb and VRBO/Homeaway Group and Elite partner with Expedia. For a complete list of connected channels please see here.
Is Beds24 available in my part of the world?
Yes. We have customers in over 150 countries worldwide. You can use any currency and the booking page where guests make their booking is available in over 30 languages. The control panel is available in English and German. We provide partial courtesy translations into French, Greek, Spanish and Portuguese to make it easier for staff who do not speak English or German. Customer support is available in English and German.
How can I take payments?
With Beds24 you can collect payments for direct online bookings at the time of the booking and send payment requests go guests which works for any booking via Stripe, Paypal, Authorize.Net, globalpayments, asiapay, pesopay, siampay, paydollar and Bitpay. If you use Stripe you can even automatically collect pending payments and automatically charge credit cards sent from OTAs.
How can I take bookings from my website?
Our availability calendars, search widgets and booking page can be placed on any website. Widgets and booking page are fully customizable. This demo page shows examples.
Do you charge a set-up-fee?
No. Beds24 is designed as a self-service system. We do not charge any set up fees and you do the complete set up yourself using the self-service-tools and online help we provide.
How can I get support?
We provide an extensive documentation, tutorials, videos and offer regular webinar trainings in which all customers can participate. If you need personal assistance you can reach out to support team via our ticket support-system.
Contact us
Do you have questions? Please use this form to send us your message:
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What customers say about Beds24 channel manager and PMS