Cancellations made 7 days or more before the day of arrival are free of charge.
Cancellations made within 7 days of arrival, or no-shows, will incur a 100% charge of the total booking amount.

★ Coco Bungalows – General Policy

Welcome to Coco Bungalows!
We’re happy to have you with us on our little piece of paradise. Our goal is to offer a comfortable, relaxed stay while respecting nature, local life, and each other.
Please take a moment to read our general policy.

★ Check-in & Check-out
Check-in: between 13:00 and 17:00
Check-out: before 11:00
If you expect to arrive later, please let us know in advance so we can make arrangements.

★ Cancellation Policy
Cancellations made 7 days or more before arrival are free of charge.
Cancellations made within 7 days of arrival, or no-shows, will be charged 100% of the total booking amount.

★ Payment Information
Credit card details are collected securely through Stripe and stored in encrypted form.
We do not charge your card at the time of booking — payment is made during your stay.
Your card will only be used in case of late cancellation or no-show, according to our cancellation policy.
We accept both cash and credit cards. However, please note that credit card payments incur a banking fee, which will be added to the total.
To avoid extra costs, we recommend paying in cash. We gladly accept US Dollars (USD) and Cambodian Riel (KHR).

★ Off-Grid Island Life
Coco Bungalows is located on an off-grid island with no direct connection to the mainland.
We normally provide 24-hour electricity through our own system, but short power interruptions can occasionally occur.
We offer Wi-Fi through a private network that usually works very well. However, our internet connection relies on antennas pointed to the mainland, so performance may vary during bad weather.
There are no ATMs or banks on the island. We accept credit cards, but bank fees will be added to the total.

★ Transport Assistance
We are happy to arrange taxi transfers and ferry pickups to make your journey smoother.
Please note that these services are provided by independent operators. While we assist in coordination as a free service, Coco Bungalows cannot be held responsible for missed connections, delays, or incidents during transport.

★ Respect & Responsibility
Coco Bungalows is a place for everyone. We welcome guests of all backgrounds and do not tolerate discrimination, racism, harassment, or hate speech.
We promote equality, sustainability, and kindness—toward people, animals, and nature.
Please help us protect our environment by reducing waste, saving water, and limiting electricity use when possible.

★ Liability
Coco Bungalows is not responsible for loss, theft, or damage of personal belongings. Please keep valuables secure and take care when exploring the island.

★ Final Note
We’re honored to share this beautiful island with you. By staying with us, you help support local communities and sustainable tourism. Thank you for respecting our home and the natural surroundings.
We wish you a wonderful stay at Coco Bungalows!