CANCELLATION POLICY:

PREPAYMENT: Full prepayment is required to confirm your reservation. This is strictly non-refundable.
MODIFICATION: Not allowed.
CANCELLATION: 7 days before arrival, prepayment will be forfeited if you cancel after that.
NO SHOW: Your 100% prepayment will be forfeited if you fail to arrive on your check-in date.

NOTE:If your Booking Through Booking engine such as booking.com, Agoda, Expedia,...etc., your refund will be through them, we
usually receive the payment for the reservation after 60 days from the day the guest check out.

VENEZIA HOTEL TERMS & CONDITIONS:


PAYPAL BILLING AGREEMENT: Please note that if you cancel your billing agreement, your reservation will be canceled automatically. You may be
charged a cancellation fee as per the stated policy for your reservation.

MANDATORY REQUIREMENTS UPON CHECK-IN:
Physical copy of the CREDIT CARD USED in this transaction along with PASSPORT or any government-issued IDs of the card owner must
be brought and presented at the resort UPON CHECK-IN; otherwise, booking is considered unpaid and guest will be asked to PAY AGAIN before checking-in.

CHECK-IN AND CHECK-OUT POLICY: Check-in time is at 3:00 PM and Check-out time is at 11:00 AM. Early check-in or late check-out requests
are subject to room availability and corresponding charges shall apply.

CHECK-IN DEPOSIT POLICY: Incidental deposit of PHP 1,000 per room per night is required upon check-in. This is refundable upon check-out.

CHILD POLICY: Four (4) years old and below are free of charge (bed sharing with parents / lap-seat arrangement in transfers service).
Children's meals are not included in the rate. Requests for these meals shall be directly settled at the resort.

CANCELED / DIVERTED FLIGHTS: The resort is not responsible for diverted or canceled 3rd party transportation to the resort,
cancellation policy still applies.

PAYMENT NON-REFUNDABLE. The amount paid is STRICTLY NON-REFUNDABLE in case of changes in booking.

EXTRA PERSON POLICY: Mandatory PHP 600 per night with free extra bed will be charged for the additional person. We only allow maximum
of 2 persons to stay in Superior & Premier Room, 4 persons in Family room and 6 persons in Executive room. The HOTEL will automatically
charge another room in excess of assigned number of persons allowed.

KIDS STAYING IN ROOMS: Children under 12 years old must a company with adult at all time.

NON-SMOKING POLICY: In order to maintain the aesthetic value and comfort of our accommodations, for non-smoking rooms, violators will be
charged a penalty fee equivalent to 2 nights based on published rates.

FORCE MAJEURE: The resort shall not be held liable for services not rendered or for any loss or damage due to natural calamity, diverted or
canceled 3rd party transportation to the resort as well as national events. Cancellation policy still applies.

NO SERVICE CHARGE: The resort does not include service charge in all prices. Only 12% VAT is included.

ROOM UPGRADE: Upgrade to a higher category is subject to room availability and rate difference. Full prepayment is required. For
inquiries, contact us at +63 919-920-4785 or email us at: merlgroupinc@gmail.com

SENIOR CITIZEN & PWD DISCOUNT POLICY: Senior Citizen and PWD discounts are applicable only based on tariff / published rates.

EXCLUSIVE & PRIVATE TRANSFERS: Call front desk directly for the special arrangement. Additional Php500.00 per way shall be collected
upon check-in. Last minute pick up arrangement is subject to availability.