Full terms and conditions: https://princesstreethostel.com/terms-and-conditions/

Card Security Guarantee: All bookings made require a valid credit/debit card for authorization as a security guarantee against room damage or failure to arrive on the day of the booking. In the event of the provided card expiring before the date of arrival, we would require an additional card that will be valid on the date of arrival.

If the customer fails to provide more than 24h prior to the arrival day, the amount for the first night will be non-refundable, unless booked a non-refundable rate which will be fully pre-paid, and no cancellations are allowed.

Princes Street Hostel: The primary purpose of The Princes Street Hostel is to provide temporary tourist accommodation for people during their travels in Scotland.

They are not intended or designed to be used as permanent or semi-permanent resident accommodation and should not be considered such. Therefore, the normal maximum duration for any single Hostel stay is 7 days.

We require valid photo identification upon check-in, suitable forms of id: A Valid Passport or National I.D card are acceptable forms of identification.

Check-In: All Rooms are normally available at 3:00 pm on the day of arrival; however, guests arriving earlier are welcome to drop off any luggage, which can be safely stored free of charge.

Room key: Hostel Guests will receive a room key. These keys must be returned to reception when checking out. Non returned keys will be charge a replacement fee of £20.

Checking Out: Check-Out time is 10.00am. Guests are required to remove all their belongings from their room Guests must on check out, return to reception all keys. Any check outs after 10:00 am on the day of departure will result in an additional night stay being charged to the customer based on the current rack rate of the dorm bed or private room beds (2) for the day(s) in question.

Bed Linen: Bed linen is provided free of charge to all guests. Towels are provided at a £2.50 charge to dormitory guests but are provided free of charge to Private Double/Twin Room guests. Towels are not provided in Double/Twin rooms for groups.

Late Arrival: If a guest thinks they may be arriving after 10.00pm, they are requested to contact the hostel to inform us of this.

Bookings cannot be accepted from any person under the age of 18 unless they are accompanied by an adult (over 18) who is staying in the same room. Guests under the age of 18 years of age must stay in a private room with a responsible adult they cannot share in a general dormitory room with persons that are not part of their own group or family.

The balance owing for all nights booked will be due in full 24 hours before arrival, either by debit/credit card or cash, except for group bookings which are required to be paid in full at least 1 month prior to arrival and non-refundable bookings, which are charged up-front.

We accept the following cards: Visa, Visa Debit, Solo, Maestro, Mastercard, Mastercard Debit. We do not accept Laser Cards or American Express (AMEX).

We use prominently the WhatsApp messaging app to contact our guests before there arrival to give them the best possible guest experience.

Guests are asked to use the lockers provided in all dormitory accommodation and secure them with a padlock, should a guest not have a padlock, one can be purchased from reception.

Guests are asked to refrain from jamming bedroom doors open as this may constitute a security risk and to their property and to that of other guests sharing the room.

It is the guest’s responsibility to ensure that their personal belongings are always secure.

Guests are required to look after any of their property while in their possession in any parts of the hostel.

Insurance & Personal Property: It is your responsibility to ensure your personal effects, as the hostel cannot accept responsibility for any loss or damage to personal property.

Guests will be expected to reimburse the hostel for any damages caused by inappropriate behaviour during their stay.

This area is provided for the sole use of the hostel guests.

Entry Refusal: The comfort, safety and security of our guests are of paramount importance. Any guest(s) who, in the opinion of our team, compromise the comfort, safety or security of other guests, team members or residents will be requested to leave the hostel premises and will not be offered a refund. The Princes Street Hostel Management reserve the right to refuse entry of any guests at point of check in, that in their opinion, by allowing to stay would compromise the comfort, safety or security of other guests, team members or residents. This decision being at the sole discretion of the General Manager or Duty Manager of the Hostel in question. The Princes Street Hostel reserves the right to refuse entry to the main hostel building and any annexe building forming part of the hostel at any time.

Respect: Guests are expected to respect other guests, the staff members, residents, and property.

Fire Regulations: Guests are required to familiarise themselves and comply with all fire regulations and evacuation procedures at the property where they are staying. Any malicious activation of fire alarms or misuse of fire equipment including tampering will result in a £100.00 penalty being incurred.

Smoking: The Princes Street Hostel operates a no smoking policy throughout the premises. This is in line with legislative changes in Scotland which dictates a ban on smoking in public places, effective from 26 March 2006. Any guest found smoking within the building will be charged a fee of £100.00 to cover the cost of restoring the room to a smoke-free condition. Further failure to comply will result in the guest(s) being asked to leave the premises immediately and will not be offered a refund. The smoking area is located on the outside of the hostel.

Alcohol: Under Section 68 of the 1976 Licensing (Scotland) Act, it is an offence for any person under 18 to buy or attempt to buy alcohol or consume alcohol. The use of illegal drugs is strictly prohibited in and around The Princes Street Hostel at any time. If the Hostel Manager/staff member suspects that a person is in possession of illegal drugs, he or she will contact the local police. Guests found to be contravening the above policies may be requested to leave the Hostel without refund.

Consumption of alcohol not purchased in the Hostel is only permitted in the self- catering kitchen and lounge area at the discretion of the Hostel manager. Guests are requested to consider the collective needs and comfort of others in the Hostel.

Hazardous Items: The use of candles and camping stoves within the Hostel is always strictly prohibited.

The use of barbecues and the lighting of fires in and around the Hostel grounds are strictly prohibited

Security: The Princes Street Hostel and associated facilities are for the express and sole use of the hostel guests. In the interest of security, guests are requested to refrain from bringing general members of the public (who do not have a booking with the Hostel) into the hostel or into the accommodation provided.

Code of Conduct: Guests are required to give due consideration to the collective needs of others in the Hostel, to take due care of the facilities provided and to respect the shared environment. In the interest of maintaining community relations, we expect all clients to refrain from any activity likely to antagonise the local community or bring The Princes Street Hostel into disrepute. Any guest displaying unacceptable behaviour will be asked to leave the Hostel without refund. Guests are requested to consider other guests and be quiet within the corridors and Rooms of the Hostel after 10 pm, anybody making excessive noise after this time, creating a nuisance to other guests, team members or residents or behaving in an unacceptable manner either inside the hostel or in the immediate area outside the hostel will be asked to vacate the hostel. No refund will be given because of the departure of the guest from the hostel in this instance.

Group Bookings: A Booking for 8 persons or over is classified as a group booking and is subject to additional terms and conditions. Bookings of this type cannot be booked over the web using our online booking system. Please send a request to hello@princesstreethostel.com providing as much information as you can and we will be back in touch within 1 working day to let you know if we have availability for the days and number of beds you have requested and we will provide you with any additional terms and conditions that may be pertinent to your group booking.

Payment: For a group booking to be confirmed we require part payment in advance. The first ten percent deposit of the accommodation charges for the proposed group booking is required immediately to initiate a confirmed booking status. The deposit is non refundable. The second and full payment of the balance remaining of the total charges for the booking is required to be paid in full no later than 4 weeks prior to arrival date. Payment can be made over the phone, by credit or debit card or by automatic bank transfer.

Group types: We also require knowing what sort of group you are and what the purpose of your trip is (e.g.; friends, school reunion, Student visit etc.) We do not accept bookings for Stag or Hen Parties.

Behaviour /Damages Deposit: We require a deposit of £20 or £40 per person booked to cover the potential cost of any damage caused by the group or for any complaints or claims from other hostel guests arising as a direct result of the behaviour of the group. This deposit will be refunded to the group on departure subject to an inspection of the fully vacated room(s) booked by the group. We reserve the right to make any further claims against all parties in the group and against the person making the booking in the event of any damages costs being more than any deposits paid or in the event of any future claims arising against The Princes Street Hostel as a direct result of the behaviour of the group.

Health and safety: Group leaders will be required to fully comply with our health and safety policy and sign the safety brief upon arrival.

Coaches: We do not provide parking for Coaches. There is a drop-off area where guests can disembark safely. Coaches must switch off their engine when parked outside the hostel premises. After the complete disembarking of all guests, the coach will then be required to find alternative parking. We are happy to advise on suitable nearby locations for coach parking.

Additional Costs: The Princes Street Hostel accepts no responsibility for extra costs incurred by any person, driver or group leader not willing to share room facilities with other drivers, group leaders or persons.

Full terms and conditions: https://princesstreethostel.com/terms-and-conditions/

Cancellation:
Free cancellation period for standard bookings is 24 hours before arrival DAY. Hence midnight the DAY before the arrival day.
Non-refundable bookings are non refundable and cannot be cancelled at no charge.

Amendment:
Booking modifications are allowed up to 24 hours before arrival DAY. However we will do our best to accommodate your request if possible.

How to cancel or amend your booking:
Just send us a message by email or WHATSAPP

Prepayment:
You will be charged a prepayment of the total price 24 hours before arrival day when the free cancellation period ends.
Non refundable bookings are charged upon booking, at any time.

Group bookings:
Special terms and conditions apply

Full terms and conditions: https://princesstreethostel.com/terms-and-conditions/