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Cancellations are allowed subject to conditions*

*You may cancel your booking up to 24 hours before the date of check-in to receive a full refund. Cancellations made within 24 hours of the day of check-in are not refundable. For bookings of more than 1 night, the first night's stay (including any add-ons like parking or pet fee) is non-refundable if the reservation is cancelled within the 24-hour period before the check-in date.

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► Booking Policy
● A valid credit card is required at the time of the booking. The person making the booking must be 18 years old or over. Surcharge of 1.3 % applies.

● The credit card and the ID of the person making the booking must be presented at the time of check in/arrival for scanning to reservation file.

● Where the guests are arriving after hours OR using a credit card with a different name to pay for booking, we require a copy of the person's ID and the front and back of the credit card must be emailed to info@birchesapartments.com.au AT LEAST 24 hours before check in/arrival, before we will confirm your booking and provide the late arrival procedure and codes for entry.

● After Check In: **Please note we do require a 24 hour notice if you wish to check out earlier than the original date otherwise we shall charge for the following nights accommodation at our discretion.**


► Deposit Policy:
A deposit equivalent of the First Night will be charged on your nominated credit card at the time when you making the booking. A surcharge of 1.3% applies.


► No Show Policy
If no cancellation has been made and you fail to show up at the property (No Show), we will charge amount for the first night for each room booked.


► Child Policy
● Children aged 2 and under are free.
● Cots and high-chairs are available at $15 each per night
● Children over 3 years old may be charged at $30 extra per child per night, if they are the 3rd or 4th person.


► Pet Policy
● We have limited dedicated pet friendly accommodation, restrictions and fees apply. Maximum 2 pets per apartment. Surcharge $30 per pet per night. A detailed pet policy will be provided if you let us know you will be bringing a pet along.

● Alternatively a detailed Pet Policy can be accessed via this link: https://birchesapartments.com.au/pet-policy


► Other Conditions
● Additional Adults (if they are the 3rd or 4th person) are charged at $30 extra per person per night.

● We have limited parking spaces (can be booked for $15/car/night), sometimes we may not be able to provide you a parking spot due to availability, even if you have added and paid for it during booking. We will refund the parking fee if this occurs.

● Our rooms and buildings are smoke-free. A minimum $200 room recovery fee will apply for guests who do not comply in order to cover the extensive cost of restoring rooms to a smoke-free condition. We provide a designated smoke area on-site.

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