Cancellation Policy :

- Guests may receive a full refund if they cancel within 48 hours of booking and at least 14 full days before the listing’s local check-in time. After 48 hours guests are only entitled to a 50% refund regardless of how far the check-in date is.
- The guest will also receive a 50% refund of the accommodation fees if he/she cancels a reservation at least 7 days before check-in. If the guest cancels a reservation fewer than 14 days in advance, they won’t be eligible for any refund.
- No refund will apply when the passenger leaves earlier than the period originally reserved and prepaid.
- In case of no-show, 100% of the reservation will be charged.

General Policy :

- Check-in time after 3:00 pm.
- Check-out time before 12:00 pm.
- On certain dates, there are minimum lengths of stay.
- Rates subject to change without notice.
- Early check-in and late check-out is available upon request. Depending on availability but very often this is not possible because the reservations follow each other. If it is possible, we will offer it to you...try your luck by asking us.
- No refund will apply when the passenger leaves earlier than the period originally reserved and prepaid.
- The original name of the reservation cannot be changed.
- Only the number of guests confirmed in your reservation may sleep or spend time in the apartment or property.


Property rules :

- Respect privacy and resting times of the neighbors and keep noise down from 10:00 pm.
- Please turn off AC and fans when you're not in the apartment.
- Please keep windows closed while the AC is on.
- Our towels are only for the pool and bath, please do not use them outside the property (beach, cenote…etc) or to remove makeup or to clean dirty items.
- Pets are not allowed.
- No drugs.