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‣ FAQS
• Check-in starts at 3pm and ends at midnight—after that time, a midnight fee will be charged
• Check-outs end at 11:00 am; after that time midnight will be charged and if you want to leave after 2 pm you will be charged a full night.
- For reservations during New Year's Eve, exceptionally, a deposit of € 300.00 may be charged.
cancellation policy
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BOOKING CANCELLATION BY THE CLIENT
Any cancellation or amendment request must be sent to us in writing, by email, fax or post, and will take effect on the day we receive the request.
You will be liable to pay the cancellation or amendment charges shown below.
More than 90 days before arrival date = 25% of the booking price.
45 – 89 days before arrival date = 50% of the booking price.
30 – 44 days before arrival date = 65% of the booking price.
15 – 29 days before arrival date = 80% of the booking price.
14 days before arrival = 90% of the booking price.
There will be no refunds if the client voluntarily decides to stop using the services included in the holiday before the end of his/her stay.
CHANGES BY THE COMPANY
In case the accommodation could not be occupied because of unforeseen reasons, not attributable to the company, the company has the right to substitute the original accommodation by other with the same or superior characteristics, without any additional payment.
You can acess our Livro de Reclamações Eletrónico at www.livroreclamacoes.pt.
