Thank you for booking at Hotel Cielo, a Mexican inspired small hotel in Playa del Carmen, Mexico that embraces value-based vacations as a way of life and a great way to experience the Mexican Caribbean throughout the year!

Below are our policies for the hotel including Deposits, Modifications, Cancellations and No Shows.

DEPOSIT POLICY
All “Refundable Rate” reservations require a 50% deposit of the full reservation amount at the time of booking to secure the reservation made online or through email. Then, 7 days prior to your arrival, we will process the second deposit for the other 50% and it will become a non-refundable booking at this point. Your signature will be required at check in.
Payment information is sent to each guest or is available at the time of your online booking and it is the responsibility of the guest to pay the deposit in full through the provided payment options to guarantee a reservation at Hotel Cielo.
All “Non-Refundable Rate” reservations require a 100% deposit of the full reservation amount to secure the reservation made online or through email. Payment information is sent to each guest or is available at the time of your online booking and it is the responsibility of the guest to pay the deposit in full through the provided payment options to guarantee a reservation at Hotel Cielo.

CANCELLATION POLICY
To ensure that all guests receive the rooms of their choice at the time of booking we have the following cancellation policy for reservations at Hotel Cielo.
“REFUNDABLE RATE” RESERVATIONS
For cancellations made between 0 and 7 days before the arrival date: A penalty equal to 100% of total stay will be applied
For cancellations made between 8 and 14 days before the arrival date: A penalty equal to 50% of total stay will be applied
For cancellations made more than 14 days before the arrival date: A penalty equal to 0% of total stay will be applied
“NON-REFUNDABLE RATE” RESERVATIONS
All “Non-Refundable Rate” reservations are not refundable no matter the time ahead of your cancellation.

NO SHOWS
No shows will be charged 100% of full room payment

MODIFICATIONS
If you need to change your reservation dates prior to your stay, rate changes may apply to your room. Changes can only be accommodated if there are available rooms at the hotel. Changes to reservations do require 45 days notification so we can accommodate your new request if there is availability.