Terms and Conditions of Accommodation

Hotel egne – Operated by Ogal Co., Ltd.

These Terms and Conditions govern all accommodation agreements and related services provided by Hotel egne (hereinafter referred to as “the Hotel”). By completing a reservation through any Online Travel Agency (OTA), direct website, or third-party booking platform, the guest agrees to be legally bound by these Terms.

1. Formation of Contract

An accommodation contract is formed at the moment the reservation is confirmed by the Hotel or the relevant OTA platform.

The guest warrants that all information provided during booking is accurate and complete.

The Hotel reserves the right to cancel reservations containing false, incomplete, or misleading information.

2. Rates and Payment

All rates are as displayed at the time of booking and include applicable taxes unless otherwise stated.

Payment terms are as specified at the time of reservation. Where prepayment is required, full payment must be completed prior to arrival.

Failure to complete payment by the designated deadline may result in automatic cancellation.

The Hotel reserves the right to pre-authorize or verify credit cards prior to arrival.

3. Cancellation and No-Show Policy

Cancellation conditions shall follow the rate plan selected at the time of booking.

Where a non-refundable rate applies, cancellations, modifications, or no-shows will result in 100% of the total booking amount being charged.

In the event of a no-show (failure to arrive without prior notice), the reservation may be cancelled after midnight on the arrival date and full charges will apply.

Refunds, if applicable, shall be processed in accordance with the original method of payment.

4. Check-in and Check-out

Check-in time: From 3:00 p.m.

Check-out time: By 10:00 a.m.

Early check-in or late check-out is subject to availability and may incur additional charges.

Guests must present valid identification upon check-in. Foreign nationals without residence in Japan must present a valid passport in accordance with Japanese law.

5. Guest Registration and Occupancy

Only registered guests may occupy the room.

The number of occupants must not exceed the maximum capacity stated at the time of booking.

The Hotel reserves the right to charge additional fees or terminate the stay without refund if occupancy limits are violated.

6. Refusal of Service

The Hotel reserves the right to refuse accommodation or terminate a stay without refund in cases including but not limited to:

Violation of laws, public order, or these Terms.

Violent, threatening, discriminatory, or abusive conduct toward staff or other guests.

Affiliation with organized crime groups under Japanese law.

Intoxication causing disturbance.

Bringing hazardous, flammable, or illegal items onto the premises.

Non-payment of charges.

7. Liability

The Hotel shall be liable for damages caused by intentional misconduct or negligence in accordance with applicable Japanese law.

The Hotel’s liability for loss or damage to guest property shall be limited to JPY 150,000 unless gross negligence or willful misconduct is proven.

The Hotel shall not be liable for:

Loss of valuables not stored in the in-room safe;

Service interruptions caused by force majeure, including but not limited to natural disasters, governmental actions, pandemics, utility failures, or technical disruptions;

Losses arising from third-party services booked through external platforms.

8. Force Majeure

The Hotel shall not be liable for failure to perform obligations due to events beyond its reasonable control, including but not limited to:

Natural disasters

Governmental restrictions

Public health emergencies

Fire, infrastructure failure, or labor disputes

In such cases, the Hotel may cancel or modify reservations without liability beyond refunding payments received where required by law.

9. Room Use and Conduct

Guests agree to:

Use the room solely for lawful lodging purposes.

Refrain from smoking in non-smoking rooms.

Avoid disturbing other guests.

Not relocate or damage Hotel property.

Comply with all fire safety regulations.

Violation may result in immediate termination of the stay and liability for damages.

10. Damages and Cleaning Fees

Guests shall be financially responsible for any damage caused intentionally or negligently.

Additional cleaning or repair fees may be charged in cases of excessive dirtiness, smoking violations, or property damage.

11. Parking

Parking spaces are provided for convenience only. The Hotel assumes no responsibility for theft, damage, or loss of vehicles or personal property therein, except in cases of proven negligence.

12. Governing Law and Jurisdiction

These Terms shall be governed by the laws of Japan.
Any disputes arising in connection with accommodation shall be subject to the exclusive jurisdiction of the Japanese courts having authority over the Hotel’s location.

House Rules (OTA Version Summary)

No smoking inside rooms

No pets

No parties or events

No outside food delivery unless permitted

Quiet hours must be respected

Sauna-equipped rooms require compliance with the separate usage agreement

”In the event of any discrepancy between the Japanese and English versions, the Japanese version shall prevail.”