--> The customer must pay 50% of the total price at the time of booking. This amount is non-refundable.
--> Within 7 days prior to arrival, the remaining 50% of the total booking amount will be charged.
--> If the customer's credit card is declined for the second 50% charge, we will notify them to change the credit card or provide us with a new one, otherwise we will cancel the reservation within 24 hours.
--> If the customer cancels within 7 days prior to arrival, they will have to pay the total price of the reservation.
--> If the customer does not show up (no show), they will have to pay the total price of the reservation.
→ Modifications: modifications are subject to availability and may involve changes in price.
→ Early departure: if the customer leaves before the scheduled date, the nights not enjoyed will not be refunded.
--> Cancellation requests must be notified by email (reservas@holadonostia.com)
→ Cancellations of reservations made through third parties (reservation platforms): cancellations must be handled according to the conditions of the portal or agency where the reservation was made. The platform/agency must be contacted to make the cancellation.