Cancellation Policy

You may cancel your reservation free of charge up to 5 days before your scheduled arrival.
Any cancellation made less than 5 days before arrival is non-refundable: 100% of the total booking amount will be charged.

All cancellation requests must be submitted in writing (via email or the booking platform’s messaging system). The date the request is received will be used to determine eligibility.

Terms and Conditions (T&Cs) – Short-Term Rental

1. Purpose

These Terms and Conditions define the terms of the temporary rental of the property offered, as well as the rights and obligations of both parties within the context of this booking.

2. Reservation

The reservation becomes final once the payment is confirmed online. By booking, the tenant fully accepts these Terms and Conditions.

3. Payment

Payment must be made only by credit card through the online booking platform. No other method of payment is accepted. The full amount of the reservation is required at the time of confirmation.

4. Security Deposit

A security deposit may be required according to the terms specified on the platform. It is intended to cover any potential damages or violations. It will be refunded after the departure, subject to a satisfactory check-out inspection.

5. Cancellation Policy

Free cancellation up to 5 days before the arrival date.

Any cancellation made less than 5 days before arrival is non-refundable: 100% of the reservation amount will be charged.
Cancellations must be sent via email to the following address: contact@madameconciergerie.fr.
The date the email is received will determine the validity of the cancellation.

6. Check-in and Check-out Times

Check-in: from 4:00 PM

Check-out: by 10:00 AM
Any request for an early check-in or late check-out can be made via the welcome booklet (available after booking).
This service is subject to availability and will be charged at €10.00 per additional hour.

7. Use of the Property

The tenant agrees to respect the property, its neighbors, and the house rules.
Parties, disturbances, and exceeding the maximum capacity are strictly prohibited.
The property must be returned in a proper condition. Any damage or non-compliance may result in additional charges.
Any illegal activity, including trade, prostitution, or any other activity prohibited by law, is strictly forbidden in our properties.
Failure to comply with this rule will result in immediate termination of the rental, without refund, and legal actions may be taken.

8. Liability

The tenant is responsible for any damages caused during their stay.
It is strongly recommended to have personal liability insurance.
The owner disclaims any responsibility in case of loss, theft, or accident occurring during the stay.

9. Pets / Smoking

Pets: Pets are only allowed in certain apartments.
Any request must be made to the following email: contact@madameconciergerie.fr to confirm if the booked property accepts pets.
If allowed, a fee of €50.00 per stay will apply for the presence of a pet.

Smoking:
All our apartments are strictly non-smoking, including at the windows.
Smoking inside the apartment is strictly prohibited.
Smoking occupants are kindly asked to go outside the apartments or residence to smoke.
Any violation of this rule may result in an additional charge for deodorizing and cleaning.

10. Video Surveillance

Some properties are equipped with video surveillance on the exterior areas (entrances, common spaces, parking).
No property has cameras inside the apartments.
These video surveillance systems are for security purposes only, to protect residents and property.

11. Force Majeure

In the case of exceptional circumstances (natural disasters, administrative prohibitions, pandemics, etc.), the parties will be relieved from their respective obligations.
A refund or postponement may be offered depending on the situation.

12. Governing Law

These T&Cs are governed by French law.
Any dispute regarding their interpretation or execution will be under the jurisdiction of the courts in the location of the property.