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Nights

Adults

Children

Book Multiple

Double Interior Room

BEST DEAL ONLY BOOKING DIRECTLY AT HOTEL CIELO

This package is a non-refundable rate requiring a 100% deposit and includes:
* 10% Additonal Discount on Room Rental
* 30% discount for Breakfast at Carboncitos Restaurante (closed Mondays).
* 10% discount for Lunch & Dinner at Carboncitos Restaurante (closed Mondays).
* Free WiFi

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REFUNDABLE OFFER

Double rooms feature:

1 Double Bed for maximum 2 adults
Listed price is for 2 adults
Includes 10% discount in Restaurante Carboncitos
Top quality beds with pillow-top mattresses you would expect at a 5 star hotel
Authentic Mexican decor with handmade ceramic tiles with all north of the border amenities
Enjoy the convenient 5th Avenue location, also, we are only a stroll to the beach or relax and sun tan on our roof top area with amazing ocean views.

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MORE DETAILS

Amenities

Air Conditioning

Ceiling Fan

Towels

Shampoo

Clothes hangers

Hairdryer

Roof terrace

Safe

Smoke Detector

Lock On Bedroom

Toiletries

Sitting Area

Entertainment

TV

Books

Internet

Wifi

Food and Drink

Restaurant

Location

Near Ocean

Downtown

Pets

Pets Not Allowed

Services

Reception 24 Hours

Bar

Cleaning Included

Baggage Storage

Suitability

Smoking Not Allowed

Long Term Renters

Children Welcome

Events Allowed

King Interior Room

BEST DEAL ONLY BOOKING DIRECTLY AT HOTEL CIELO

This package is a non-refundable rate requiring a 100% deposit and includes:
* 10% Additonal Discount on Room Rental
* 30% discount for Breakfast at Carboncitos Restaurante (closed Mondays).
* 10% discount for Lunch & Dinner at Carboncitos Restaurante (closed Mondays).
* Free WiFi

check availability

less details

REFUNDABLE OFFER

King interior rooms feature:

1 King Bed for maximum 2 adults
Listed price is for 2 adults
Includes 10% discount in Restaurante Carboncitos
Top quality beds with pillow-top mattresses you would expect at a 5 star hotel
Authentic Mexican decor with handmade ceramic tiles with all north of the border amenities
Enjoy the convenient 5th Avenue location, also, we are only a stroll to the beach or relax and sun tan on our roof top area with amazing ocean views.

check availability

less details

MORE DETAILS

Amenities

Air Conditioning

Ceiling Fan

Towels

Shampoo

Clothes hangers

Hairdryer

Roof terrace

Safe

Smoke Detector

Lock On Bedroom

Toiletries

Sitting Area

Entertainment

TV

Books

Internet

Wifi

Food and Drink

Restaurant

Location

Near Ocean

Downtown

Pets

Pets Not Allowed

Services

Reception 24 Hours

Bar

Cleaning Included

Baggage Storage

Suitability

Smoking Not Allowed

Long Term Renters

Children Welcome

Events Allowed

Triple Interior Room

BEST DEAL ONLY BOOKING DIRECTLY AT HOTEL CIELO

This package is a non-refundable rate requiring a 100% deposit and includes:
* 10% Additonal Discount on Room Rental
* 30% discount for Breakfast at Carboncitos Restaurante (closed Mondays).
* 10% discount for Lunch & Dinner at Carboncitos Restaurante (closed Mondays).
* Free WiFi

check availability

less details

Refundable Rate

Triple rooms feature:
* 1 Double Bed & 1 Single Bed for maximum 3 adults
* Listed price is for 2 adults, extra adult cost is 12.00 usd
* Includes 10% discount in Restaurante Carboncitos
* Top quality beds with pillow-top mattresses you would expect at a 5 star hotel
* Authentic Mexican decor with handmade ceramic tiles with all north of the border amenities
* Enjoy the convenient 5th Avenue location, also, we are only a stroll to the beach or relax and sun tan on our roof top area with amazing ocean views.

check availability

less details

MORE DETAILS

Amenities

Air Conditioning

Ceiling Fan

Towels

Shampoo

Clothes hangers

Hairdryer

Roof terrace

Safe

Smoke Detector

Lock On Bedroom

Toiletries

Sitting Area

Entertainment

TV

Books

Internet

Wifi

Food and Drink

Restaurant

Location

Near Ocean

Downtown

Pets

Pets Not Allowed

Services

Reception 24 Hours

Bar

Cleaning Included

Baggage Storage

Suitability

Smoking Not Allowed

Long Term Renters

Children Welcome

Events Allowed

Quadruple Interior Room

BEST DEAL ONLY BOOKING DIRECTLY AT HOTEL CIELO

This package is a non-refundable rate requiring a 100% deposit and includes:
* 10% Additonal Discount on Room Rental
* 30% discount for Breakfast at Carboncitos Restaurante (closed Mondays).
* 10% discount for Lunch & Dinner at Carboncitos Restaurante (closed Mondays).
* Free WiFi

check availability

less details

REFUNDABLE RATE

Quadruple rooms feature:

* 2 Queen Beds for maximum 4 adults
* Listed price is for 2 adults, each extra adult cost 12.00 usd
* Includes 10% discount in Restaurante Carboncitos
* Top quality beds with pillow-top mattresses you would expect at a 5 star hotel
* Authentic Mexican decor with handmade ceramic tiles with all north of the border amenities
* Enjoy the convenient 5th Avenue location, also, we are only a stroll to the beach or relax and sun tan on our roof top area with amazing ocean views.

check availability

less details

MORE DETAILS

Amenities

Air Conditioning

Ceiling Fan

Towels

Shampoo

Clothes hangers

Hairdryer

Roof terrace

Safe

Smoke Detector

Lock On Bedroom

Toiletries

Sitting Area

Entertainment

TV

Books

Internet

Wifi

Food and Drink

Restaurant

Location

Near Ocean

Downtown

Pets

Pets Not Allowed

Services

Reception 24 Hours

Bar

Cleaning Included

Baggage Storage

Suitability

Smoking Not Allowed

Long Term Renters

Children Welcome

Events Allowed

King Balcony Room

BEST DEAL ONLY BOOKING DIRECTLY AT HOTEL CIELO

This package is a non-refundable rate requiring a 100% deposit and includes:
* 10% Additonal Discount on Room Rental
* 30% discount for Breakfast at Carboncitos Restaurante (closed Mondays).
* 10% discount for Lunch & Dinner at Carboncitos Restaurante (closed Mondays).
* Free WiFi

check availability

less details

REFUNDABLE RATE

King with balcony rooms feature:
* 1 King Bed for maximum 2 adults
* Listed price is for 2 adults
* Terrace with partial tourtist traffic, 5th avenue and ocean views
* Includes 10% discount in Restaurante Carboncitos
* Top quality beds with pillow-top mattresses you would expect at a 5 star hotel
* Authentic Mexican decor with handmade ceramic tiles with all north of the border amenities
* Enjoy the convenient 5th Avenue location, we are only a stroll to the beach or relax and sun tan on our roof top with ocean views

check availability

less details

MORE DETAILS

Amenities

Air Conditioning

Ceiling Fan

Towels

Shampoo

Clothes hangers

Hairdryer

Roof terrace

Safe

Smoke Detector

Lock On Bedroom

Sitting Area

Toiletries

Balcony

Terrace

Entertainment

TV

Books

Internet

Wifi

Food and Drink

Restaurant

Location

Near Ocean

Downtown

Beach View

Ocean View

Pets

Pets Not Allowed

Services

Reception 24 Hours

Bar

Cleaning Included

Baggage Storage

Suitability

Smoking Not Allowed

Long Term Renters

Children Welcome

Events Allowed

Family Balcony Room

BEST DEAL ONLY BOOKING DIRECTLY AT HOTEL CIELO

This package is a non-refundable rate requiring a 100% deposit and includes:
* 10% Additonal Discount on Room Rental
* 30% discount for Breakfast at Carboncitos Restaurante (closed Mondays).
* 10% discount for Lunch & Dinner at Carboncitos Restaurante (closed Mondays).
* Free WiFi

check availability

less details

Refundable Rate

Family with balcony rooms feature:

* 1 King Bed & 2 Single Beds for maximum 4 adults
* Listed price is for 1-4 adults
* Includes 10% discount in Restaurante Carboncitos
* Top quality beds with pillow-top mattresses you would expect at a 5 star hotel
* Authentic Mexican decor with handmade ceramic tiles with all north of the border amenities
* Enjoy the convenient 5th Avenue location, also, we are only a stroll to the beach or relax and tan on our roof top with ocean views

check availability

less details

MORE DETAILS

Amenities

Air Conditioning

Ceiling Fan

Towels

Shampoo

Clothes hangers

Hairdryer

Roof terrace

Safe

Smoke Detector

Lock On Bedroom

Sitting Area

Toiletries

Balcony

Entertainment

TV

Books

Internet

Wifi

Food and Drink

Restaurant

Location

Near Ocean

Downtown

Beach View

Ocean View

Pets

Pets Not Allowed

Services

Reception 24 Hours

Bar

Cleaning Included

Baggage Storage

Suitability

Smoking Not Allowed

Long Term Renters

Children Welcome

Events Allowed

Grand Family Balcony Room

BEST DEAL ONLY BOOKING DIRECTLY AT HOTEL CIELO

This package is a non-refundable rate requiring a 100% deposit and includes:
* 10% Additonal Discount on Room Rental
* 30% discount for Breakfast at Carboncitos Restaurante (closed Mondays).
* 10% discount for Lunch & Dinner at Carboncitos Restaurante (closed Mondays).
* Free WiFi

check availability

less details

Refundable Rate

Grand Family with balcony rooms feature:

* 1 King Bed, 1 Double Bed, and 1 Single Bed for maximum 5 adults
* Listed price is for 1-4 adults, cost for 1 extra adult is 12.00 usd
* Long balcony with partial views of tourist traffic, 5th avenue and an ocean view.
* Includes 10% discount in Restaurante Carboncitos
* Top quality beds with pillow-top mattresses you would expect at a 5 star hotel
* Authentic Mexican decor with handmade ceramic tiles with all north of the border amenities
* Enjoy the convenient 5th Avenue location, also, we are only a stroll to the beach or relax and tan on our roof top with ocean views

check availability

less details

MORE DETAILS

Amenities

Air Conditioning

Ceiling Fan

Towels

Shampoo

Clothes hangers

Hairdryer

Roof terrace

Safe

Smoke Detector

Lock On Bedroom

Sitting Area

Toiletries

Balcony

Entertainment

TV

Books

Internet

Wifi

Food and Drink

Restaurant

Location

Near Ocean

Downtown

Beach View

Ocean View

Pets

Pets Not Allowed

Services

Reception 24 Hours

Bar

Cleaning Included

Baggage Storage

Suitability

Smoking Not Allowed

Long Term Renters

Children Welcome

Events Allowed

general policy

close

Thank you for booking at Hotel Cielo, a Mexican inspired small hotel in Playa del Carmen, Mexico that embraces value-based vacations as a way of life and a great way to experience the Mexican Caribbean throughout the year!

Below are our policies for the hotel including Deposits, Modifications, Cancellations and No Shows.

DEPOSIT POLICY
All “Refundable Rate” reservations require a 50% deposit of the full reservation amount at the time of booking to secure the reservation made online or through email. Then, 7 days prior to your arrival, we will process the second deposit for the other 50% and it will become a non-refundable booking at this point. Your signature will be required at check in.
Payment information is sent to each guest or is available at the time of your online booking and it is the responsibility of the guest to pay the deposit in full through the provided payment options to guarantee a reservation at Hotel Cielo.
All “Non-Refundable Rate” reservations require a 100% deposit of the full reservation amount to secure the reservation made online or through email. Payment information is sent to each guest or is available at the time of your online booking and it is the responsibility of the guest to pay the deposit in full through the provided payment options to guarantee a reservation at Hotel Cielo.

CANCELLATION POLICY
To ensure that all guests receive the rooms of their choice at the time of booking we have the following cancellation policy for reservations at Hotel Cielo.
“REFUNDABLE RATE” RESERVATIONS
For cancellations made between 0 and 7 days before the arrival date: A penalty equal to 100% of total stay will be applied
For cancellations made between 8 and 14 days before the arrival date: A penalty equal to 50% of total stay will be applied
For cancellations made more than 14 days before the arrival date: A penalty equal to 0% of total stay will be applied
“NON-REFUNDABLE RATE” RESERVATIONS
All “Non-Refundable Rate” reservations are not refundable no matter the time ahead of your cancellation.

NO SHOWS
No shows will be charged 100% of full room payment

MODIFICATIONS
If you need to change your reservation dates prior to your stay, rate changes may apply to your room. Changes can only be accommodated if there are available rooms at the hotel. Changes to reservations do require 45 days notification so we can accommodate your new request if there is availability.


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