Hotel Cielo, Playa del Carmen
A vacation you deserve
Here you will find the best rates available so BOOK NOW and enjoy even more benefits.
15% Off Restaurant CARBONCITOS only available for guests booked directly. Early Check-in*.
(15% Off entire menu, paying cash, can not be combined with any other promotions. * Must inform arrival time, subject to seasonal availability)

"Double Interior" Room with 1 Double Bed for 2 People (Max). Interior View.
BEST RATE & BENEFITS, GUARANTEED ONLY BY BOOKING DIRECTLY AT HOTELCIELO.COM

CONGRATULATIONS!

* You just saved an additional 20%, already included in the total! 
* You got a special prices for our package "CIELO BREAKFAST". From $16.00 to $12.00 USD per person per day. Add it in the next step.
* You got 15% discount in our entire Menu at our award-wiining Restaurant "Carboncitos" (Paying Cash. We close Monday).
* You will get Free WiFi in room and commom areas.

*** This package is NON-REFUNDABLE.
*** This offer requires full payment at the moment of booking.

Check In
              
              
World Cup Fever in Playa
¡EXPERIENCE THE 2026 WORLD CUP IN PLAYA DEL CARMEN!

Your best move is to stay with us.


The 2026 FIFA World Cup is coming to México, and although Playa del Carmen isn't hosting any matches, it's the epicenter of the passion! Hotel Cielo invites you to set up your World Cup Base Camp just steps from the Caribbean Sea and Fifth Avenue.

Take advantage of the atmosphere created by the Elite National Teams staying in the Riviera Maya. At Hotel Cielo, we combine the excitement of the Cup with an unforgettable vacation, ensuring you don't miss a single goal, all with the warm service that distincs us.


PACKAGE COST: $335.00 USD

⚽ Your "Fan Route" Package includes:
  • Accomodation of your choice.
  • Daily Breakfast for 2 people.
  • 1 Fan Kit.
  • Late check-out (subject to availability).
  • 1 Themed Welcome Drink per people.
  • 1 Voucher for 2 Beers or Snack, per day.
  • Access to "LA CANTINA DEL AFICIONADO" (Carboncitos Restaurant).

Guarantee Policy: The full amount of your stay must be paid upon confirmation of your reservation. Payment can be made via credit card link or electronic transfer.

Cancellation Policy: Once confirmed, your reservation is non-modifiable and non-refundable. In case of cancellation or no-show, the full amount of your stay will be charged as a penalty.

Check In
              
              
REFUNDABLE OFFER

CONDITIONS
- You may cancel your reservation more than 15 days before the arrival date, without penalty.
- 100% of the total amount will be charged 14 days before the arrival date.
- Any cancellation less than 14 days before the arrival date is subject to a 100% penalty.

EXCEPTIONAL PERIODS
- Reservations from Dec 20th to Jan 10th require full payment at the time of booking.
- Reservations from Dec 20th to Jan 10th are NON-REFUNDABLE.

    Check In
                  
                  
    ROOM DETAILS
    "King Interior" Room with 1 King Size Bed for 2 People (Max). Interior View.
    BEST RATE & BENEFITS, GUARANTEED ONLY BY BOOKING DIRECTLY AT HOTELCIELO.COM

    CONGRATULATIONS!

    * You just saved an additional 20%, already included in the total! 
    * You got a special prices for our package "CIELO BREAKFAST". From $16.00 to $12.00 USD per person per day. Add it in the next step.
    * You got 15% discount in our entire Menu at our award-wiining Restaurant "Carboncitos" (Paying Cash. We close Monday).
    * You will get Free WiFi in room and commom areas.

    *** This package is NON-REFUNDABLE.
    ***     This offer requires full payment at the moment of booking.

    Check In
                  
                  
    World Cup Fever in Playa
    ¡EXPERIENCE THE 2026 WORLD CUP IN PLAYA DEL CARMEN!

    Your best move is to stay with us.


    The 2026 FIFA World Cup is coming to México, and although Playa del Carmen isn't hosting any matches, it's the epicenter of the passion! Hotel Cielo invites you to set up your World Cup Base Camp just steps from the Caribbean Sea and Fifth Avenue.

    Take advantage of the atmosphere created by the Elite National Teams staying in the Riviera Maya. At Hotel Cielo, we combine the excitement of the Cup with an unforgettable vacation, ensuring you don't miss a single goal, all with the warm service that distincs us.


    PACKAGE COST: $355.00 USD

    ⚽ Your "Fan Route" Package includes:
    • Accomodation of your choice.
    • Daily Breakfast for 2 people.
    • 1 Fan Kit .
    • Late check-out (subject to availability).
    • 1 Themed Welcome Drink per people.
    • 1 Voucher for 2 Beers or Snack, per day.
    • Access to "LA CANTINA DEL AFICIONADO" (Carboncitos Restaurant).

    Guarantee Policy: The full amount of your stay must be paid upon confirmation of your reservation. Payment can be made via credit card link or electronic transfer.

    Cancellation Policy: Once confirmed, your reservation is non-modifiable and non-refundable. In case of cancellation or no-show, the full amount of your stay will be charged as a penalty.

    Check In
                  
                  

    REFUNDABLE OFFER
    - You may cancel your reservation more than 15 days before the arrival date, without penalty.
    - 100% of the total amount will be charged 14 days before the arrival date.
    - Any cancellation less than 14 days before the arrival date is subject to a 100% penalty.

    EXCEPTIONAL PERIODS
    - Reservations from Dec 20th to Jan 10th require full payment at the time of booking.
    - Reservations from Dec 20th to Jan 10th are NON-REFUNDABLE.

      Check In
                    
                    
      ROOM DETAILS
      "Triple Interior" Room with 1 Double Bed + 1 Single Bed for 3 People (Max). Interior View.
      BEST RATE & BENEFITS, GUARANTEED ONLY BY BOOKING DIRECTLY AT HOTELCIELO.COM

      CONGRATULATIONS!

      * You just saved an additional 20%, already included in the total! 
      * You got a special prices for our package "CIELO BREAKFAST". From $16.00 to $12.00 USD per person per day. Add it in the next step.
      * You got 15% discount in our entire Menu at our award-wiining Restaurant "Carboncitos" (Paying Cash. We close Monday).
      * You will get Free WiFi in room and commom areas.

      *** This package is NON-REFUNDABLE.
      ***       This offer requires full payment at the moment of booking.

      Check In
                    
                    
      World Cup Fever in Playa
      ¡EXPERIENCE THE 2026 WORLD CUP IN PLAYA DEL CARMEN!

      Your best move is to stay with us.


      The 2026 FIFA World Cup is coming to México, and although Playa del Carmen isn't hosting any matches, it's the epicenter of the passion! Hotel Cielo invites you to set up your World Cup Base Camp just steps from the Caribbean Sea and Fifth Avenue.

      Take advantage of the atmosphere created by the Elite National Teams staying in the Riviera Maya. At Hotel Cielo, we combine the excitement of the Cup with an unforgettable vacation, ensuring you don't miss a single goal, all with the warm service that distincs us.


      PACKAGE COST: $415.00 USD

      ⚽ Your "Fan Route" Package includes:
      • Accomodation of your choice.
      • Daily Breakfast for 3 people.
      • 1 Fan Kit.
      • Late check-out (subject to availability).
      • 1 Themed Welcome Drink per people.
      • 1 Voucher for 3 Beers or 1 Snack, per day.
      • Access to "LA CANTINA DEL AFICIONADO" (Carboncitos Restaurant).

      Guarantee Policy: The full amount of your stay must be paid upon confirmation of your reservation. Payment can be made via credit card link or electronic transfer.

      Cancellation Policy: Once confirmed, your reservation is non-modifiable and non-refundable. In case of cancellation or no-show, the full amount of your stay will be charged as a penalty.

      Check In
                    
                    

      REFUNDABLE OFFER
      - You may cancel your reservation more than 15 days before the arrival date, without penalty.
      - 100% of the total amount will be charged 14 days before the arrival date.
      - Any cancellation less than 14 days before the arrival date is subject to a 100% penalty.

      EXCEPTIONAL PERIODS
      - Reservations from Dec 20th to Jan 10th require full payment at the time of booking.
      - Reservations from Dec 20th to Jan 10th are NON-REFUNDABLE.

        Check In
                      
                      
        ROOM DETAILS
        "Quadruple Interior" Room with 2 Queen Size Beds for 4 People (Max). Interior View.
        BEST RATE & BENEFITS, GUARANTEED ONLY BY BOOKING DIRECTLY AT HOTELCIELO.COM

        CONGRATULATIONS!

        * You just saved an additional 20%, already included in the total! 
        * You got a special prices for our package "CIELO BREAKFAST". From $16.00 to $12.00 USD per person per day. Add it in the next step.
        * You got 15% discount in our entire Menu at our award-wiining Restaurant "Carboncitos" (Paying Cash. We close Monday).
        * You will get Free WiFi in room and commom areas.

        *** This package is NON-REFUNDABLE.
        ***         This offer requires full payment at the moment of booking.

        Check In
                      
                      
        World Cup Fever in Playa
        ¡EXPERIENCE THE 2026 WORLD CUP IN PLAYA DEL CARMEN!

        Your best move is to stay with us.


        The 2026 FIFA World Cup is coming to México, and although Playa del Carmen isn't hosting any matches, it's the epicenter of the passion! Hotel Cielo invites you to set up your World Cup Base Camp just steps from the Caribbean Sea and Fifth Avenue.

        Take advantage of the atmosphere created by the Elite National Teams staying in the Riviera Maya. At Hotel Cielo, we combine the excitement of the Cup with an unforgettable vacation, ensuring you don't miss a single goal, all with the warm service that distincs us.

        PACKAGE COST: $500.00 USD

        ⚽ Your "Fan Route" Package includes:
        • Accomodation of your choice
        • Daily Breakfast for 4 people.
        • 1 Fan Kit .
        • Late check-out (subject to availability).
        • 1 Themed Welcome Drink per people.
        • 1 Voucher for 4 Beers or 1 Snack, per day.
        • Access to "LA CANTINA DEL AFICIONADO" (Carboncitos Restaurant).

        Guarantee Policy: The full amount of your stay must be paid upon confirmation of your reservation. Payment can be made via credit card link or electronic transfer.

        Cancellation Policy: Once confirmed, your reservation is non-modifiable and non-refundable. In case of cancellation or no-show, the full amount of your stay will be charged as a penalty.

        Check In
                      
                      

        REFUNDABLE OFFER
        - You may cancel your reservation more than 15 days before the arrival date, without penalty.
        - 100% of the total amount will be charged 14 days before the arrival date.
        - Any cancellation less than 14 days before the arrival date is subject to a 100% penalty.

        EXCEPTIONAL PERIODS
        - Reservations from Dec 20th to Jan 10th require full payment at the time of booking.
        - Reservations from Dec 20th to Jan 10th are NON-REFUNDABLE.

          Check In
                        
                        
          ROOM DETAILS
          "King Balcony" Room with 1 King Size Bed for 2 People (Max). Balcony with Street View
          BEST RATE & BENEFITS, GUARANTEED ONLY BY BOOKING DIRECTLY AT HOTELCIELO.COM

          CONGRATULATIONS!

          * You just saved an additional 20%, already included in the total! 
          * You got a special prices for our package "CIELO BREAKFAST". From $16.00 to $12.00 USD per person per day. Add it in the next step.
          * You got 15% discount in our entire Menu at our award-wiining Restaurant "Carboncitos" (Paying Cash. We close Monday).
          * You will get Free WiFi in room and commom areas.

          *** This package is NON-REFUNDABLE.
          ***           This offer requires full payment at the moment of booking.

          Check In
                        
                        

          REFUNDABLE OFFER
          - You may cancel your reservation more than 15 days before the arrival date, without penalty.
          - 100% of the total amount will be charged 14 days before the arrival date.
          - Any cancellation less than 14 days before the arrival date is subject to a 100% penalty.

          EXCEPTIONAL PERIODS
          - Reservations from Dec 20th to Jan 10th require full payment at the time of booking.
          - Reservations from Dec 20th to Jan 10th are NON-REFUNDABLE.

            Check In
                          
                          
            ROOM DETAILS
            "Family Balcony" Room.1 King Size Bed+2 Single Beds for 4 People (Max). Balcony with Street View.
            BEST RATE & BENEFITS, GUARANTEED ONLY BY BOOKING DIRECTLY AT HOTELCIELO.COM

            CONGRATULATIONS!

            * You just saved an additional 20%, already included in the total! 
            * You got a special prices for our package "CIELO BREAKFAST". From $16.00 to $12.00 USD per person per day. Add it in the next step.
            * You got 15% discount in our entire Menu at our award-wiining Restaurant "Carboncitos" (Paying Cash. We close Monday).
            * You will get Free WiFi in room and commom areas.

            *** This package is NON-REFUNDABLE.
            ***             This offer requires full payment at the moment of booking.

            Check In
                          
                          

            REFUNDABLE OFFER
            - You may cancel your reservation more than 15 days before the arrival date, without penalty.
            - 100% of the total amount will be charged 14 days before the arrival date.
            - Any cancellation less than 14 days before the arrival date is subject to a 100% penalty.

            EXCEPTIONAL PERIODS
            - Reservations from Dec 20th to Jan 10th require full payment at the time of booking.
            - Reservations from Dec 20th to Jan 10th are NON-REFUNDABLE.

              Check In
                            
                            
              ROOM DETAILS
              "Grand Family Balcony". With 1King+1Double+1Single for 5 People(Max). Balcony with Street View.
              BEST RATE & BENEFITS, GUARANTEED ONLY BY BOOKING DIRECTLY AT HOTELCIELO.COM

              CONGRATULATIONS!

              * You just saved an additional 20%, already included in the total! 
              * You got a special prices for our package "CIELO BREAKFAST". From $16.00 to $12.00 USD per person per day. Add it in the next step.
              * You got 15% discount in our entire Menu at our award-wiining Restaurant "Carboncitos" (Paying Cash. We close Monday).
              * You will get Free WiFi in room and commom areas.

              *** This package is NON-REFUNDABLE.
              ***               This offer requires full payment at the moment of booking.

              Check In
                            
                            

              REFUNDABLE OFFER
              - You may cancel your reservation more than 15 days before the arrival date, without penalty.
              - 100% of the total amount will be charged 14 days before the arrival date.
              - Any cancellation less than 14 days before the arrival date is subject to a 100% penalty.

              EXCEPTIONAL PERIODS
              - Reservations from Dec 20th to Jan 10th require full payment at the time of booking.
              - Reservations from Dec 20th to Jan 10th are NON-REFUNDABLE.

                Check In
                              
                              
                ROOM DETAILS
                reservations@hotelcielo.com
                WhatsApp
                cancellation policy
                general policy