Cancellation Policy

1. Cancellation Notice
All cancellations must be submitted in writing via email to our designated cancellation email address (greenbrookhomestay@gmail.com), or through any specific online cancellation portal provided.


Requests must include:
*Full name
*Service or reservation reference number
*Date and time
*Reason for cancellation (optional, but appreciated)


2. Timing & Fees
Full Refund: Cancellations made at least 48 hours before the scheduled date/time will receive a full refund of any deposit paid.
Partial Refund: Cancellations made 24 to 48 hours before may qualify for a partial refund (e.g., a 50% refund), minus any processing or administrative fees.
No Refund: Cancellations made less than 24 hours before the scheduled time are non-refundable, unless otherwise required by law or under exceptional circumstances.

3. Exceptions
If Green Brook Homes cancels the reservation due to reasons beyond your control (e.g., weather, maintenance, force majeure), a full refund or rescheduling option will be provided.

4. Rescheduling
Rescheduling is possible if requested at least 24 hours in advance, subject to availability.

5. Refund Processing
Refunds will be issued using the original payment method within 5–7 business days once cancellation is confirmed.

6. Contact for Cancellations
To cancel or inquire:

Email: greenbrookhomestay@gmail.com
Phone (if applicable): [Insert phone number]
Office Hours: [Insert working hours]

7. Amendments
Green Brook Homes reserves the right to update or revise this Cancellation Policy at any time. Customers will be notified of changes via email or at the time of their reservation/booking.

Customization Tips
Adjust notice windows (e.g., 24h/48h) depending on your service type and typical scheduling flexibility.
Clarify fees– specify exact amounts for administration or processing if applicable.
Define the cancellation method clearly—especially email addresses or portal instructions for smoother execution.
Include legal compliance—make sure your policy aligns with local regulations (e.g., consumer protection laws).

///General Policy

At Greenbrook Homes Aps, we value transparency and want to ensure you are fully informed about our rental terms and conditions, which govern how we process and manage your bookings.
At Greenbrook Homes (www.greenbrook-homes.com), we offer a variety of homes and apartments for rent.
By completing a rental agreement, you acknowledge and accept the following Terms and Conditions:

Rental Scope
Greenbrook Homes Aps provides full rental of properties and apartments. While listings may sometimes be described with terms such as holiday home, apartment, or room on third-party booking platforms, you will always have access to the entire property or apartment when booking directly with us.
Your rental includes access to all installations and utilities such as electricity, water, heating, internet, kitchen facilities, and bathroom. Each listing includes a floor plan image to clearly indicate the space you are renting.

Cleaning
A mandatory cleaning fee applies to every rental period. The cleaning fee is clearly stated in your rental contract before booking and payment.
Please note that cleaning covers standard cleaning after check-out, but does not include tidying up personal belongings or removing trash left outside of designated bins.

Payment
Full payment is due 1 day before check-in.

For bookings made less than 1 days prior to check-in, full payment is required at the time of check in.

Check-In Information
Final details about your rental (address, directions, door codes, Wi-Fi, TV access, etc.) are provided:
1 day before check-in, or

Within 2 hours if your booking is made on the same day as check-in.

House Rules
Pets are allowed. (upto 10kg)

Smoking is strictly prohibited indoors (including e-cigarettes). Violations will result in a minimum fee of DKK 2,500, charged directly to your registered payment method.
Smoking is also not permitted through windows.

Check-In and Check-Out
Check-in and check-out times are specified in your booking confirmation. Failure to vacate on time may incur at least one extra day’s rental fee, plus any costs associated with relocating the next guest.

Deposit Policy
Guests under 28 years old booking for more than 4 people must pay a deposit of DKK 1,000.
The deposit may be withheld for extra cleaning, damages, or breaches of house rules.
If costs exceed the deposit, the balance must be paid immediately upon request.
If all rules are respected, the deposit will be refunded at check-out.

Guest Numbers
The number of guests specified in your booking is the maximum allowed after 22:00 (10 PM).
Extra guests after 22:00 must be reported and will be charged DKK 100 per person per night.
Failure to notify us of extra guests will result in an additional fine of DKK 1500 per person.

Basic Supplies Provided
For your convenience, each accommodation includes the following essential items upon arrival:
-One bedsheet per registered guest
-One towel per registered guest

Additional Supplies
All homes are equipped with standard kitchen and bathroom facilities. Please note that only the items listed above are included as part of your rental agreement. Any additional supplies, consumables, or personal items required during the stay are the sole responsibility of the guest.

Cancellations & Refunds
Please note that no refunds are provided for late check-in or early check-out.
Changes or cancellations are only permitted in accordance with the cancellation terms specified in your rental contract.

? For more information, please visit www.greenbrook-homes.com