Article 1 – Definitions
Reflection period: The period within which the consumer can exercise their right of withdrawal.
Consumer: A natural person who is not acting in the exercise of a profession or business.
Day: A calendar day.
Duration transaction: A distance contract concerning a series of products/services spread over time.
Durable data carrier: A medium for storing personalized information for future consultation.
Right of withdrawal: The option for the consumer to withdraw from the distance contract within the reflection period.
Entrepreneur: A natural or legal person who offers products/services remotely.
Distance contract: A contract concluded without the simultaneous physical presence of the parties.
General Terms and Conditions: These terms and conditions of the entrepreneur.

Article 2 – Identity of the entrepreneur
Anca Consulting Commv
Ringboomstraat 18, 3770 Riemst, Belgium
Telephone: +32 495 531 472 (4:00 PM - 9:00 PM)
Email: info@hoeveschuur.be
VAT/CBE: BE 0752.951.612

Article 3 – Applicability
These terms and conditions apply to every offer and every distance contract between the entrepreneur and the consumer.

The text will be made available before the agreement is concluded. If this is not reasonably possible, it will be indicated where the consumer can view the terms and conditions or that they will be sent free of charge (electronically, if necessary).

In the event of a conflict with specific product or service terms and conditions, the consumer will invoke the provision most favorable to them.

If a provision is void, the remainder of the agreement will remain in effect; the provision in question will be replaced in consultation.

Situations that are not covered will be assessed 'in the spirit' of these terms and conditions.

Article 4 – The Offer
An offer with a limited validity period or subject to conditions explicitly states this. The offer is non-binding; the entrepreneur may modify it.

The offer contains a complete and accurate description. Images are a true representation. Obvious errors are not binding on the entrepreneur.

Each offer clearly states the rights and obligations of the consumer, in particular: price (including taxes), shipping costs, method of conclusion, right of withdrawal (or exclusion), payment/delivery/execution, acceptance period, any communication costs, archiving, data verification/restoration, and the minimum duration for a long-term transaction.

Article 5 – The Agreement
The agreement is concluded upon acceptance by the consumer and compliance with the conditions.

In the case of electronic acceptance, the entrepreneur will immediately confirm receipt. As long as this has not been confirmed, the consumer may cancel the agreement.

The entrepreneur will take appropriate security measures for electronic conclusion and payment.

The entrepreneur may – within legal frameworks – inquire about the consumer's payment capacity and may issue a reasoned refusal or impose special conditions.

The entrepreneur will send the consumer in writing or on a durable medium, among other things: the visiting address for complaints, the conditions for withdrawal (or exclusion), information about warranties and service, and the requirements for cancellation of long-term transactions.

Every agreement is entered into subject to the condition precedent of sufficient availability of the products.

Article 6 – Right of Withdrawal
Products: The consumer can cancel the agreement without giving reasons within 14 days of receipt.

During the cooling-off period, the consumer will handle the product and packaging with care. When exercising the right of withdrawal, they must return the product and accessories, in their original condition and packaging, in accordance with the entrepreneur's instructions.

The consumer must notify the consumer within 14 days of receipt that they wish to exercise their right of withdrawal (via a model form or email) and return the product within 14 days thereafter, with proof of shipment.

If the consumer fails to meet the terms, the purchase is final.

Services: The consumer can cancel the agreement without giving reasons for at least 14 days, starting on the date the agreement was concluded.

Article 7 – Costs in case of withdrawal
The costs of return shipping are borne by the consumer.

If the consumer has paid an amount, the entrepreneur will refund this as soon as possible, but no later than 14 days after withdrawal. This is subject to receipt of the product or conclusive proof of complete return. Refunds will be made via the same payment method, unless otherwise agreed.

The consumer is liable for any diminished value due to careless handling.

Article 8 – Exclusion of the right of withdrawal
Exclusion is only possible if the entrepreneur has clearly stated this in the offer, well in advance of the conclusion of the agreement.

Exclusion is only possible for:

Products manufactured according to the consumer's specifications or clearly personalized in nature.