【Cancellation Policy】
・2 days before arrival: 25% of the accommodation fee
・1 day before arrival: 50% of the accommodation fee
・On the day of arrival: 100% of the accommodation fee
・No-show (without notice): 100% of the accommodation fee


Special Circumstances for Cancellation Fee Waivers
Cancellation fees will be waived if any of the following conditions apply:

・Severe Weather Warnings: A "Special Warning" (Tokubetsu Keiho) is issued by the Japan Meteorological Agency for the area where this facility is located on your scheduled check-in or check-out date.

・Transportation Disruptions: Your scheduled train or flight is cancelled due to natural disasters, and the transport provider has designated the cancellation as "no-charge."

・Road Closures: Physical access to the facility is impossible due to the closure of expressways or major national highways on the day of check-in.

・Illness or Fever: You need to change your dates due to illness or fever. We will accept a one-time change if the new check-in date is within 90 days of the original date, and all other conditions (number of nights, guests, and rooms) remain the same.

・Immediate Rebooking: You cancel your current booking but immediately rebook for a different date with the same conditions (number of nights, guests, and rooms).

・Schedule Adjustments: You request a change to the stay dates or number of rooms by the day before check-in, provided there are no changes to the number of guests, room type, or stay plan.

If any of the six special circumstances above apply to you, please contact our representative:
080-7802-9514 (Attn: Taguchi)