Additional conditions in the wake of COVID-19:​

If you have symptoms on holiday, you must tell us straight away if you or any member of your party has symptoms. You will be expected to return home immediately if it is safe to do so.​

Holiday Lets Cornwall are not liable for refunds or expenses you incur in the event they are prevented from fulfilling your booking as a result of circumstances beyond our control.​

Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events (Force Majeure).​

We recommend that you have adequate holiday insurance in place to cover this.​

We reserve the right to cancel guest’s stays if they are travelling from an area with high COVID-19 levels e.g. tier 3 & 4.

​COVID-19 CANCELLATION ​

If your postcode, our postcode or both postcodes are officially lockdown, then anytime within the 30 day period before arrival, we would of course refund you in full.

This though, does not count should you be self-isolating, suffering from another illness or any other reason.

In these instances we would actively try and rebook your accommodation for you and refund you the amount we were able to let it out for.
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PAYING FOR YOUR STAY​

We ask for payment 30 days before arrival.
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No deposit is required, at the time of booking, Within 10 minutes you will receive an additional email. Follow the link in the message and you will be asked confirm you payment details, which will be automatically collected no sooner than 30 days before arrival. Payment will be collected immediately if you are already within 30 days of your arrival.​

Should you have cancelled your stay prior to 30 days then, no payment at all will be processed. If you change you mind within 4 hours of booking and payment has been collected and you wish to cancel, then we will cancel the booking for you and refund you in full.

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Smoking

Smoking is not allowed.

Parties

Parties/events are not allowed

Quiet hours

Guests must be quiet between 22:00 and 09:00.

Pets

Pets are not allowed.

Privacy Policy​This privacy policy sets out how we use and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page.

You should check this page from time to time to ensure that you are happy with any changes.

What we collect We may collect the following information: name and title contact information including email address demographic information such as postcode, preferences and interests.

What we do with the information we gather. We require this information to understand your needs and provide you with a better service, and for the following reasons: Internal record keeping.

We may use the information to improve our products and services. We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided, to do this you need to opt in for this service.

We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests. Security We are committed to ensuring that your information is secure.To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies A cookie is an element of data that a website can send to your browser, which may then store it on your system. We use cookies in some of our pages to store your preferences and record session information. The information that we collect is then used to ensure a more personalized service level for our users.

Please be assured though that your credit card number will not be saved for security reasons. You must type the credit card number each time you make a purchase.

You can adjust settings on your browser so that you will be notified when you receive a cookie.

Please refer to your browser documentation to check if cookies have been enabled on your computer or to request not to receive cookies. As cookies allow you to take advantage of some of the Websites essential features, we recommend that you accept cookies. For instance, if you block or otherwise reject our cookies, you will not be able to book flights or use any products or services on the Website that require you to log-in.

This information is treated confidentially and will not be shared with anyone outside of the Company unless otherwise stated in this Privacy Policy. We will only use this information to make informed decisions regarding the purchase of online advertising.