YOUR RESERVATION
Please be informed that by making an online reservation for a stay at the Seaside Tribe - Boutique Surf Stay & Retreat you accept and agree to our terms & conditions as following. The online booking through our website is binding and a deposit payment of 30% of the total booking sum will be collected when you make the booking. The remaining balance can be paid on the day you arrive to our place and can be paid with credit card (Visa/Master) or cash.

CANCELLATION POLICY
You can cancel your reservation free of charge minus a handling fee of IDR 350'000 (approx. EUR 16) up to 90 days before arrival (we will return your remaining balance via our payment system. Differences in the returned amount are possible and can occur due to currency conversion rate, please note that this is out of our responsibility. Any booking that is cancelled between 89 and 22 days before your arrival day costs 30% of the total amount of the booking (= deposit payment).

Any booking that is cancelled between 21 and 8 days before your arrival day costs 50% of the total amount of your booking and the remaining balance will be charged to your credit card you have used via our booking system or will be requested via payment link if automatic charge fails.

Any booking that is cancelled between 7 and 1 days before your arrival day costs 80% of the total amount of your booking and the remaining balance will be charged to your credit card you have used via our booking system or will be requested via payment link if automatic charge fails.

Any booking that is cancelled later than 1 day before arrival will cost 100% of the total amount of your booking. If you arrive late or decide to leave early, the nights not spent will not be refunded.

Date changes up to 90 days before arrival are free of charge (seasonal prices might change the price of your stay), after that a handling fee of IDR 350'000 (approx. EUR 16) may be applied, date changes are only accepted till 30 days before your arrival day. After that our rules of cancellation will be applied. Date changes can only be used once per booking.


HOW TO CANCEL OR CHANGE THE DATE?
If you wish to cancel your reservation or change the date of your booking, please send an e-mail to surf@seaside-tribe.com. Please note that your cancellation / change must be confirmed by us.