Our Cancellation Policy:

Additional conditions in the wake of COVID-19:​

Holiday Lets Cornwall are not liable for refunds or expenses you incur in the event they are prevented from fulfilling your booking as a result of circumstances beyond our control.​

Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events (Force Majeure).

​We recommend that you have adequate holiday insurance in place to cover this.

​COVID-19 CANCELLATION ​

If your postcode, our postcode or both postcodes are officially lockdown, then anytime within the 42 day period before arrival, we would of course refund you in full.

This though, does not count should you be self-isolating, suffering from another illness or any other reason.

In these instances we would actively try and rebook your accommodation for you and refund you the amount we were able to let it out for.​

PAYING FOR YOUR STAY

We ask for payment 30 days before arrival.​

No deposit is required, at the time of booking, Within 10 minutes you will receive an additional email. Follow the link in the message and you will be asked confirm you payment details, which will be automatically collected no sooner than 30 days before arrival. Payment will be collected immediately if you are already within 30 days of your arrival.​

Should you have cancelled your stay prior to 30 days then, no payment at all will be processed. If you change you mind within 4 hours of booking and payment has been collected and you wish to cancel, then we will cancel the booking for you and refund you in full.

​Smoking

Smoking is not allowed.

Parties

Parties/events are not allowed

Quiet hours

Guests must be quiet between 21:00 and 09:00.

Pets

Pets are not allowed.

Swimming Pool

This is a small private pool that does NOT have lifeguards on poolside, therefore all pool users are responsible for their own safety. The pool is open from 1st May to end of September.

Staff have the discretion to restrict entry to the following person(s).

Any person or persons that they feel is not fully capable of being responsible completely for their own safety on poolside and in the water.

Any person or persons who they feel may not wish to comply with our pool safety rules.

Any person or persons who may appear to be under the influence of alcohol.

Any person or persons who will not comply with the children/adult or adult/carer ratios and rules, In addition, staff will REFUSE entry, or ask to leave the pool, any parent or carer who staff feel will not, or is not keeping constant contact or behaving responsibly towards their charges.

Children:

To confirm with stringent health and safety laws and our public liability Insurance, children under 16 years of age must be accompanied in the pool by a responsible adult over 18 years of age at ALL times.

This is irrespective of the child’s swimming ability. There are NO exceptions to this rule.

Adult non-swimmers

Adult non-swimmers MUST be accompanied by a fully able swimming companion. Adult non-swimmers MUST stay within standing depth at the shallow end of the pool. Adult non-swimmers MUST wear a flotation device approved by the pool operator.

Liability:

The Granite Henge site grounds and communal areas are maintained by Granite
Henge Management Company Limited (GHMC). Maintenance and operation of the
holiday properties is the

responsibility of the individual owner(s) of the property, and therefore
any liability in respect of matters relating to bookings, financial
disputes, property complaints, loss, injury, damage, and resulting

litigation are wholly restricted to the respective owner(s) of the
property.


The use of any amenities within the site, such as the swimming pool, pool
furniture, and equipment in communal areas, etc, is entirely at the user’s
own risk and no responsibility or liability can be implied or accepted by GHMC, its directors, and its operatives for any
loss, damage, death or personal injury (save to the extent that such death
or personal injury was caused by negligence by GHMC).

For clarity, ‘use’ refers to both the proper and/or improper use of such
amenities.


For Health and Safety reasons, children under the age of 2 and pets are not
permitted at Granite Henge. Also, children under the age of 4 years 6 months
are not allowed in the pool area and children

under the age of 15 years and other vulnerable persons must be accompanied
by a responsible, supervising adult in the pool area – at all times.

Privacy Policy

​

This privacy policy sets out how we use and protects any information that you give us when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.


What we collect

We may collect the following information:
name and title
contact information including email address
demographic information such as postcode, preferences and interests


What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided,

to do this you need to opt in for this service.


We may contact you by email, phone, or mail.
We may use the information to customise the website according to your interests.


Security

We are committed to ensuring that your information is secure.To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


How we use cookies

A cookie is an element of data that a website can send to your browser, which may then store it on your system. We use cookies in some of our pages to store your preferences and record session information. The information that we collect is then used to ensure a more personalized service level for our users. Please be assured though that your credit card number will not be saved for security reasons. You must type the credit card number each time you make a purchase.
You can adjust settings on your browser so that you will be notified when you receive a cookie. Please refer to your browser documentation to check if cookies have been enabled on your computer or to request not to receive cookies. As cookies allow you to take advantage of some of the Websites essential features, we recommend that you accept cookies. For instance, if you block or otherwise reject our cookies, you will not be able to book flights or use any products or services on the Website that require you to log-in.
This information is treated confidentially and will not be shared with anyone outside of the Company unless otherwise stated in this Privacy Policy. We will only use this information to make informed decisions regarding the purchase of online advertising.